A non-refundable deposit is required to reserve all appointments.

Your deposit secures your appointment time and is applied toward your final service total.

Appointments are not confirmed until the required deposit has been received and notification from the consultant.

(Standard Retightenings, Shampoo Services, Treatments, Repairs, Styling, etc.)

Appointments may be canceled or rescheduled with at least 72 hours' notice.

• Requests made at least 72 hours before the appointment will allow your deposit to be transferred to a new appointment.

• Requests made with less than 72 hours' notice will result in the forfeiture of the deposit.

(Sisterlocks®, Microlocs, Brotherlocks, and Traditional Loc Establishments)

Because these appointments require extensive preparation and reserve an entire day or multiple hours on the schedule:

• A minimum of two (2) weeks' notice is required to reschedule.

• Rescheduling is based solely upon the consultant's availability.

• Only one (1) reschedule is permitted.

• Failure to provide two weeks' notice or requesting additional reschedules will result in forfeiture of the deposit.

• A new deposit will be required before another appointment can be scheduled.

Clients who fail to arrive for their scheduled appointment without approved notice will forfeit their deposit.

Future appointments may require payment in full before scheduling.

Repeated no-shows may result in refusal of future appointments.

Please arrive on time.

Clients arriving more than 10 minutes late may have their appointment shortened, modified, or canceled.

Appointments canceled due to tardiness are considered late cancellations and deposits will be forfeited.

Remaining balances are due immediately upon arrival.

Accepted payment methods:

• Cash

• Credit/Debit Cards

• Approved Electronic Payments

Personal checks are not accepted.

Returned payments will incur additional fees.

Due to the professional nature of services provided, all services, deposits, gift certificates, and retail product purchases are non-refundable.

If you are dissatisfied with your service, please notify Luv Locs Studio within 2 days of your appointment.

Any necessary adjustments will be evaluated by the consultant and completed at no additional charge when determined to be the result of consultant error.

To provide a peaceful and safe environment:

Only clients receiving services are permitted inside the studio.

Children should not accompany clients unless they are receiving services.

Additional guests are not permitted unless previously approved.

Phone calls should be limited during services.

Speakerphone conversations, loud videos, and excessive interruptions are discouraged to maintain a relaxing environment for all clients.

Covered beverages are welcome.

Please avoid bringing meals with strong odors.

If you are experiencing fever, flu-like symptoms, COVID-19 symptoms, contagious skin conditions, lice, or any contagious illness, please contact the studio immediately to reschedule.

All new clients seeking Sisterlocks®, Microlocs, Brotherlocks, or Traditional Loc establishments must complete a consultation before scheduling an establishment appointment.

Consultation fees apply and are non-refundable.

Clients are encouraged to maintain appointments every 4–6 weeks unless otherwise recommended.

Appointments extending beyond the recommended maintenance schedule may require additional time and additional fees.

Luv Locs Studio guarantees workmanship performed during your appointment.

Improper home maintenance, chemical services performed elsewhere, excessive manipulation, failure to follow aftercare instructions, or missed maintenance appointments may void this guarantee.

Photographs may be taken before and after services.

Photos may be used for educational or promotional purposes.

Clients who prefer not to have photographs used should notify the consultant before services begin.

Luv Locs Studio reserves the right to refuse or discontinue service for anyone exhibiting:

• Disrespectful behavior

• Abusive language

• Harassment

• Unsafe or threatening conduct

• Failure to follow studio policies

Luv Locs Studio operates by appointment only.

Clients are encouraged to schedule their next appointment before leaving the studio to ensure continuity of care and to reserve their preferred date and time.

For the best availability and to maintain healthy locs, clients are strongly encouraged to keep at least two (2) future appointments scheduled at all times, with appointments occurring approximately every six (6) weeks.

Because appointment availability is limited, Luv Locs Studio cannot guarantee preferred dates or times for clients who delay scheduling.

Appointments scheduled before 9:00 a.m. are available by request only and will incur an additional $25 Early Appointment Fee.

Appointments scheduled after 5:00 p.m. are available by request only and will incur an additional $25 Evening Appointment Fee.

Same-day appointments are offered only when availability permits.

All same-day appointments are subject to an additional $25 Same-Day Scheduling Fee.

Availability is not guaranteed and is at the sole discretion of the consultant.

Appointment requests are scheduled on a first-come, first-served basis.

Clients who maintain a regular six-week maintenance schedule and book appointments in advance are more likely to receive their preferred appointment dates and times.

Luv Locs Studio appreciates your cooperation in planning ahead so that we can continue providing timely, quality service to every client.

Clients who accumulate two(2) late/missed appointments within a six (6) month period will no longer be eligible to book online appointments.

All future appointments must be paid in full at the time of booking.

Full payment is non-refundable, non-transferable, and no changes, cancellations, or rescheduling will be permitted once the appointment has been booked.

Failure to appear for a prepaid appointment will result in the forfeiture of all monies paid. A new full payment will be required to schedule any future services.